Effective date: [to update]
We want you to feel confident the day your hardware goes live. That is why every new Responsible Fleet customer is backed by a 30-Day Money-Back Guarantee. Try the service, see the difference on your own trucks, and if it is not the right fit, tell us within the first 30 days and we will refund your subscription fees.
What it covers
If you are a new customer, you may cancel within 30 days of your first device activation and receive a refund of the subscription (Tracking Solution) fees you have paid. This is your no-pressure window to make sure the platform works the way you need it to.
- Applies to new customers on their initial order.
- The 30 days are counted from your first device activation.
- We refund the subscription fees you have paid for the service.
What is expected of you
Because the hardware stays our property, a refund is subject to returning all devices in good condition (normal, reasonable wear is fine) using the return process we provide. Once we receive your equipment back in good shape, we complete your refund.
A few details to know
- The guarantee can be used once per customer and applies to your initial order only.
- It does not apply to renewals or to fees that are non-refundable under your order.
- One-time charges such as activation, installation, shipping, and any purchased (non-subscription) hardware may not be refundable. We will walk you through the specifics when you reach out.
How to request a refund
Email us at sales@responsiblefleet.com within your first 30 days and let us know you would like to cancel under the 30-Day Money-Back Guarantee. We will confirm your request, send you return instructions for your devices, and process your refund once everything is received.
Built for flexible terms
This guarantee complements the way we already do business: flexible terms, with a month-to-month plan or the option to save with a 24-month plan. Whichever you choose, your first 30 days are protected, so you can start with confidence and stay because it works.
Questions before you start? Reach our US-based team at sales@responsiblefleet.com.