Updated September 30, 2026, for new orders after publication. Existing orders keep the guarantee terms provided at purchase.
New Responsible Fleet customers can request a refund of their initial subscription fees within 14 calendar days of the first device activation. Email sales@responsiblefleet.com within that period. The guarantee applies once per new customer, to the initial order only.
A valid, timely cancellation ends the applicable recurring service and term commitment without an early-termination buyout. Return all plan devices, cables and supplied components in good working condition using our authorized return process; reasonable trial wear is allowed. You pay return shipping for a change-of-mind cancellation and must ship within 14 calendar days after authorization.
The refund covers subscription fees paid for the initial order. Equipment supplied at no separate hardware charge has no cash refund value. Separately disclosed activation, installation, removal and original shipping charges are not refunded once performed or incurred, except where our error, an applicable warranty remedy, your order terms or law requires otherwise. Purchased hardware and accessories have their own 14-day return window from delivery.
We issue approved refunds to the original payment method within 10 calendar days of receiving the required equipment, or confirming cancellation if no equipment must be returned. Missing parts or customer-caused damage may affect eligibility; we explain any issue before deciding the refund. Warranty and non-excludable rights remain in place.
Read the full Return & Refund Policy for eligibility, shipping, defect handling, refund timing and cancellation details. Service cancellation outside this guarantee follows your order and service agreement.
Orders placed before this update retain their original guarantee, including an applicable earlier 30-day window.