Cut the phone bill 60% and made payroll honest
Mr. Rooter Plumbing of Rochester
The challenge
When Catrina Aubry took over Mr. Rooter Plumbing of Rochester, the franchise's job-management software ran operations well but left a blind spot: exactly when techs arrived, how long they stayed, and the route between jobs. Payroll was a guesstimate built on cell-phone tallies.
The solution
Aubry added Responsible Fleet GPS — and later dash cams — alongside the company's ServiceTitan software. With to-the-minute location data running next to the job board, the office can see who to send the moment a customer calls.
“The data we get from Responsible Fleet extends the value of ServiceTitan — it gives us a full picture of what is happening and helps us react faster to new requests. That level of visibility is invaluable.”
The results
The previous owners spent about $1,000 a month on phones partly to tally hours. Accurate vehicle data meant techs no longer needed company phones for time-keeping, cutting the cell bill by 60%.
The old phone "guesstimates" were quietly overpaying on a lot of jobs. To-the-minute start and stop times made payroll accurate — and noticeably cheaper.
New York's Highway Use Tax used to mean hours of manual math. Now the reports pull in a few clicks, and the company can hand government customers exact, documented job times.
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