Responsible Fleet Solution Monitoring Agreement
This Monitoring Agreement (this “Agreement”) sets forth the terms and conditions to which the undersigned (the “Customer”) agrees with respect to the acquisition and use of GPS-proprietary vehicle-mounted hardware devices (the “Devices”) and use of Responsible Fleet’s developed, hosted and managed vehicle and asset tracking hosted solution (the “Tracking Solution”), all as set forth in Customer’s order to which this Agreement relates.
In consideration of the mutual promises set forth herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties intend to be legally bound and do hereby agree as follows:
Online Orders
Where Customer purchases the Devices and/or Tracking Solution online, Customer’s completed online order and checkout sets out the Devices, plan, quantities, prices, fees, recurring billing terms and Billing Start Date that apply to this Agreement (as shown at checkout and in the resulting order confirmation), and is incorporated into this Agreement by reference.
Term and Termination
Term. The subscription term will be for twenty four (24) consecutive months from the initial date of signature and purchase unless otherwise set forth in Customer’s order, the subscription term (“Subscription Term”) for using the Tracking Solution is calculated per Device, with the initial Subscription Term commencing upon execution and delivery of this Agreement (the “Effective Date”) and ending upon expiration of the Active Term. Unless otherwise set forth in Customer’s order, once a device is Activated, the Tracking Solution will continue through the balance of the Subscription Term. Notwithstanding the foregoing, the then-current Subscription Term may be renewed if the parties execute a renewal agreement associated with such Devices (a “Renewal Agreement”). For the purposes of this Agreement, a Device is “Active” when it is communicating and sending data to the Tracking Solution; and a Device is “Shipped” when Responsible Fleet ships the Device to Customer (as evidenced by Responsible Fleet’s shipping records).
Renewals. Upon expiration of the then-current Initial Subscription Term for a Device, the Subscription Term automatically renews for successive 1-year term unless either Party provides the other with written notice of termination at least 60 days before the end of the then-current term. The Initial Subscription Term and any Renewal Subscription Terms together are the “Term”.
Termination for Cause. Either party may terminate the Subscription Term in the event the other party materially breaches and fails to cure within thirty (30) days after written notice detailing such breach.
Subscription Term Buyout. Customer may terminate the Subscription Term early without cause upon thirty (30) days prior written notice; provided that Customer pays all fees, including Tracking Solution Fees, that would have been owed through the remainder of the Subscription Term, which fees shall become due and payable in full on the effective date of termination.
Effect of Termination. Upon any termination of the Subscription Term, (i) Customer’s right to access and use the terminated Tracking Solution shall terminate; and (ii) Responsible Fleet has no obligation to retain any data collected through Customer’s use of the Tracking Solution.
30-Day Satisfaction Guarantee
Notwithstanding the “non-refundable” provisions of the Payments section and the Subscription Term Buyout provisions above, a new Customer may cancel this Agreement for any reason within thirty (30) days of the first Device activation by providing written notice to Responsible Fleet within that period. On a valid and timely cancellation under this section, Customer’s Subscription Term and recurring Tracking Solution Fees will be terminated and Responsible Fleet will refund the Tracking Solution Fees paid by Customer, subject to return of all Devices in good condition (reasonable wear excepted) using the return process described in this Agreement. This 30-day satisfaction guarantee applies once per Customer, to the initial order only, and does not apply to renewals.
Devices
Shipment. Responsible Fleet will ship the Devices using the shipping method set forth in Customer’s order. Customer shall be solely responsible for all costs associated with transporting the Devices to and from Customer’s premises, including payment of all charges, taxes and other amounts related thereto and being responsible for any loss or damage to the Devices that may occur during transport. Customer shall promptly fulfill any customs obligations arising hereunder at its sole cost and expense, including any payments required to release Devices from customs.
Delivery. The Devices shall be deemed accepted by Customer, unless Customer notifies Responsible Fleet in writing of any order discrepancies or damaged Devices no later than two (2) days after receipt. Responsible Fleet shall investigate any order discrepancies or damaged Devices and take all appropriate remedial action.
Upgrade Devices. Customer acknowledges that Devices acquired as part of the upgrade program set forth in Customer’s order may be a used and/or refurbished product. Refurbished Devices are previously used, reconditioned and tested Devices, which must pass Responsible Fleet’s quality control standards.
Tracking Solution
Use Rights. Subject to the terms of this Agreement, Responsible Fleet grants Customer during the Subscription Term the non-transferable, non-exclusive, non-sublicensable right to use the Tracking Solution for information collected from the Device, solely for Customer’s own internal business operations.
Support; Training. During the Subscription Term, Customer will be entitled to access training, online user guides, knowledge bases and self-help tools, and any additional standard technical support resources (collectively, “Support and Training”) offered by Responsible Fleet from time to time.
User Accounts. Customer will be provided one Customer account, which will allow Customer’s authorized users to see data collected from all Customer’s Activated Devices. Customer will be provided unique user accounts to access the Customer account. Customer may designate and add user accounts pursuant to the applicable product tier purchased by Customer. Customer will be responsible for the confidentiality and use of its passwords and user accounts. Responsible Fleet will act as though any electronic communications it receives under Customer’s passwords, user accounts, and/or account numbers have been sent by Customer. Customer agrees to immediately notify Responsible Fleet if Customer becomes aware of any loss or theft or unauthorized use of any of Customer’s passwords, user accounts, and/or account numbers. Customer agrees not to access the Tracking Solution by any means other than through the interfaces that are provided by Responsible Fleet.
Transmission of Data. Customer understands that the technical processing and transmission of Customer’s data (including data collected from the Devices) is necessary to Customer’s use of the Tracking Solution, and hereby consents to Responsible Fleet’s interception and storage of such data. Customer understands that Customer or Responsible Fleet may be transmitting data over the Internet, and over various networks, only part of which may be owned and/or operated by Responsible Fleet. Customer agrees that Responsible Fleet is not responsible for any portions of data that are lost, altered, intercepted or stored without authorization during the transmission of data across networks not owned and/or operated by Responsible Fleet.
Restrictions. The rights granted in this Agreement are subject to the following additional restrictions: (i) use of the Tracking Solution shall be limited to the Customer’s authorized users and other limitations set forth in the applicable product tier purchased by Customer; (ii) Customer shall not license, sell, rent, lease, transfer, assign, distribute, host, outsource, disclose or otherwise commercially exploit or make the Tracking Solution or Devices available to any third party; (iii) Customer shall not modify, make derivative works of, disassemble, reverse compile, or reverse engineer any part of the Tracking Solution or Devices, or access or use the Tracking Solution or Devices in order to build a similar or competitive product or service; (iv) Customer shall not bypass or breach any security device or protection used by the Tracking Solution or the Devices, nor shall Customer intentionally damage, destroy, disrupt or otherwise impede or harm in any manner the Tracking Solution, Devices or any systems used by Responsible Fleet; and (v) Customer acknowledge and agree that, as between Customer and Responsible Fleet, Responsible Fleet owns all right, title and interest in and to all intellectual property rights (including all derivatives or improvements thereof) in the Tracking Solution, Devices, and any suggestions, enhancement requests, feedback, recommendations or other information provided by Customer or any of Customer’s authorized users relating to the Tracking Solution or Devices.
Payments
Charges. Customer will pay all applicable fees as set forth in Customer’s order and acknowledges that all fees are non-refundable. Customer hereby authorizes Responsible Fleet to collect payment via the payment method and upon the terms set forth in Customer’s order for all items listed in Customer’s order (including the Activation fees, Tracking Solution fees, installation fees, and shipping fees) and any other amounts that come due under this Agreement on the first day of the applicable recurring payment period. Late payments shall be subject to a service charge of one and a half percent (1.5%) per month, or the maximum charge permitted by law, whichever is less.
Recurring Payments
(a) Tracking Solution Fees. The monthly per Device Tracking Solution fee begins upon the Billing Start Date set forth in Customer’s order.
One-Time Payments
(b) Device Activation Fee. The Activation Fee for the Device will be paid either (i) in advance, upon shipment of the Device, or (ii) if Customer provides a valid purchase order, upon the terms set forth on the invoice.
(c) Other Hardware Purchase Fees. The purchase price other hardware listed in Customer’s order will be paid either (i) in advance, upon shipment of such hardware, or (ii) if Customer provides a valid purchase order, upon the terms set forth on the invoice.
Taxes. Customer shall pay all personal property, sales, use, value-added, withholding and similar taxes (other than taxes on Responsible Fleet’s net income) arising from the transactions described in this Agreement. To the extent Customer is exempt from sales or other taxes, Customer agrees to provide Responsible Fleet, upon request, with the appropriate exemption certificate.
Suspension Right. Responsible Fleet reserves the right to disable access to the Tracking Solution when any payment is overdue or when Responsible Fleet believes that Customer is using the Devices, Tracking Solution and/or any other services provided hereunder not in accordance with Responsible Fleet’s instructions, this Agreement and/or applicable laws and government regulations. If Customer is suspended for failure to pay, upon payment in full of all amounts due (including any interest owed), Customer may request the reactivation of its Customer and user accounts.
Device Warranties; Replacement Devices
Device Warranty. Unless otherwise set forth herein or in Customer’s order, Responsible Fleet warrants that the Devices will perform substantially in accordance with their documentation until the later of (i) one (1) year from when the Device is Shipped or (ii) expiration of the initial Subscription Term.
Device Warranty Claims. Customer shall contact Responsible Fleet Customer Support to assist in troubleshooting if Customer believes that a Device is not functioning properly. The Responsible Fleet Customer Care team will work with Customer in an effort to resolve the issue. If Responsible Fleet is unable to resolve the issue remotely, the Device, antenna or harness may need to be replaced. The procedure for issuance of the Responsible Fleet RA# and for shipment of replacement parts depends on the warranty coverage status of the particular Device. Responsible Fleet shall promptly, in its reasonable discretion, determine whether warranty coverage applies.
Voided Warranty. Device Warranty coverage is VOID if Responsible Fleet determines that Customer is in breach of this Agreement or if the Device failure is due to any of the following reasons: (i) physical damage caused by negligent/improper handling and treatment of the Device; (ii) damage caused by water or any other liquid; (iii) tampering with the Device or associated peripherals or the vehicle itself e.g. intentionally denying power to the device; (iv) improper installation; (v) cutting or otherwise impairing the Device connector harness; (vi) cutting or otherwise impairing the antenna and/or antenna cables; (vii) defects or damage caused by the use of non-Responsible Fleet branded or approved products, accessories or other peripheral equipment; (viii) Responsible Fleet serial number has been removed or defaced; or (ix) any other circumstance that Responsible Fleet deems to constitute intent on the part of the Customer, vehicle driver or any other party to purposefully impair the functionality of the Device.
Replacement Devices. Responsible Fleet will ship a replacement Device, and/or peripherals, within 48 business hours of issuing the RA#. Replacement Device may be a refurbished product. Refurbished Devices are previously used, reconditioned and tested Devices, which must pass Responsible Fleet’s quality control standards. For approved RA’s Responsible Fleet will pay for 2-day air shipping of replacement Device and/or peripherals. If Customer wishes to expedite shipping from 2-day air to overnight delivery, Customer will need to provide consent to be billed for the expedited shipping charges. Replacement Devices are covered under warranty for the greater of (i) the balance of the remaining warranty period of the original Device or (ii) ninety (90) days from date of activation of the replacement Device. The scope of warranty coverage on the replacement Device will match the scope of warranty coverage of the original Device.
Return Shipping. All materials replaced under an approved Responsible Fleet RA# become the property of Responsible Fleet. If requested by Responsible Fleet, (i) Customer is required to return the defective Device to Responsible Fleet using pre-paid return shipping labels that will be sent to Customer along with the replacement Device, and (iii) the defective Device must be returned to Responsible Fleet within 60 calendar days after Responsible Fleet’s issuance of the RA, and if the defective Device is not returned within 60 calendar days, Customer will be billed a Device Non-Return Fee at the then current rate. The shipping box used to return the Device must clearly be labeled “Responsible Fleet RA#XXXXXX” and the serial number of the defective Device must match the Device stipulated at the time the RA# was issued. If Customer returns the wrong Device and the serial number does not match Responsible Fleet’s records, Responsible Fleet will return the Device to Customer at Customer’s expense and the RA will remain open pending return of the correct Device (which correct Device shall be shipped at Customer’s expense).
Exclusive Remedy. The Device Warranty Claims and Replacement Devices sections above are Customer’s sole and exclusive remedy for any breach of the Device Warranty set forth above.
Other Warranties
Disclaimer of Additional Warranties. EXCEPT FOR THE SPECIFIC WARRANTIES SET FORTH IN THIS AGREEMENT, THE DEVICES, TRACKING SOLUTION, INSTALLATION, SUPPORT AND TRAINING, AND ALL OTHER SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE WARRANTIES STATED HEREIN ARE THE SOLE AND EXCLUSIVE WARRANTIES OFFERED BY RESPONSIBLE FLEET AND THERE ARE NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THOSE OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR ARISING BY USAGE OR TRADE, COURSE OF DEALINGS OR COURSE OF PERFORMANCE. NO WARRANTY IS GIVEN AS TO ACCURACY, ERROR-FREE OR UNINTERRUPTED SERVICE. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE TRACKING SOLUTION, INSTALLATION AND SUPPORT AND TRAINING ARE NOT SUBJECT TO ANY WARRANTIES UNDER THIS AGREEMENT.
Limitation of Liability; Indemnification
Limitation of Liability. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, EXEMPLARY OR INDIRECT DAMAGES OF ANY TYPE OR KIND (INCLUDING LOST PROFITS, COST OF COVER, LOST SAVINGS, CURRENCY CONVERSION LOSSES, OR LOSS OF OTHER ECONOMIC ADVANTAGE) ARISING FROM BREACH OF CONTRACT, OR NEGLIGENCE, OR ANY OTHER LEGAL CAUSE OF ACTION ARISING FROM OR IN CONNECTION WITH THIS AGREEMENT, INCLUDING WITHOUT LIMITATION (A) DEVICES, THE TRACKING SOLUTION, INSTALLATION SERVICES, SUPPORT AND TRAINING OR ANY OTHER SERVICES, (B) ANY INTERRUPTION OF USE OF THE DEVICES, THE TRACKING SOLUTION, INSTALLATION SERVICES, SUPPORT AND TRAINING OR ANY OTHER SERVICES, OR (C) FOR LOSS, INACCURACY OR CORRUPTION OF DATA. THIS LIMITATION SHALL APPLY EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. IN NO EVENT SHALL RESPONSIBLE FLEET’S AGGREGATE LIABILITY HEREUNDER EXCEED THE AMOUNT THAT RESPONSIBLE FLEET RECEIVED UNDER THE ORDER GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENTS FIRST GIVING RISE TO A CLAIM.
Indemnification. Customer hereby indemnifies and holds Responsible Fleet, its directors, officers, employees and agents harmless from any and all claims, actions, suits, proceedings, costs, expenses, damages and liabilities, including reasonable attorney’s fees and costs, arising out of, connected with or resulting from Customer’s misuse of the Devices and/or Tracking Solution.
General
Notice. Notices regarding this Agreement to Responsible Fleet shall be in writing and sent by first class mail or overnight courier (if from within the USA), or international courier, addressed to Responsible Fleet at the address provided in Customer’s order. Responsible Fleet may give notice applicable to Responsible Fleet’s general customer base by means of a general notice on the Tracking Solution, and notices specific to Customer by electronic mail to Customer’s e-mail address on record with Responsible Fleet, or by written communication sent by first class mail or overnight courier (if to an address within the USA), or international courier, to Customer’s address on record in Responsible Fleet’s account information. All notices shall be deemed to have been given three days after mailing or posting (if sent by first class mail), upon delivery in the case of courier, or 12 hours after sending by confirmed facsimile, e-mail or posting to the Tracking Solution.
Export. Customer agrees that U.S. export control laws and other applicable export and import laws govern Customer’s use of the Tracking Solution and the Devices. Customer represents that Customer is not a citizen of an embargoed country or prohibited end user under applicable U.S. export and anti-terrorism laws, regulations and lists. Customer will not use, export or allow a third party to use or export the Tracking Solution or Devices in any manner that would violate applicable law, including but not limited to export control laws and regulations.
Force Majeure. Except for Customer’s obligation to pay, neither party will be responsible for failure of performance due to causes beyond its control. Such causes include (without limitation) accidents, acts of God, labor disputes, actions of any government agency, shortage of materials, espionage, civil unrest, acts of terrorism, or the stability or availability of the Internet or a portion thereof.
Governing Law; Jurisdiction. This Agreement shall be governed by the laws of the State of Arizona and controlling U.S. federal law, disregarding any choice of law provisions providing otherwise. The Uniform Computer Information Transactions Act, the United Nations Convention on the International Sale of Goods, and choice of law rules of any jurisdiction will not apply to this Agreement. Any legal action or proceeding relating to this Agreement shall be instituted in a state or federal court in Maricopa County, Arizona, and each party hereby submits to the personal jurisdiction of such courts and waives any defense relating to venue or forum non convenience.
Entire Agreement; Amendments. This Agreement together with any applicable order represents the parties’ entire understanding relating to the subject matter hereof, and supersedes any prior or contemporaneous, conflicting or additional, communications. The terms and conditions of this Agreement may only be amended by written agreement of the parties. Nothing contained in any purchase order submitted by Customer other than order dates, identity, location, quantity and price shall in any way serve to modify or add to the terms of this Agreement or the order.
Severability. If any provision of this Agreement is determined to be illegal or unenforceable, that provision will be limited to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect.
Relationship of Parties. No joint venture, partnership, employment, or agency relationship exists between Customer and Responsible Fleet as a result of this Agreement.
Assignment. Customer may not assign this Agreement without the prior written approval of Responsible Fleet. Any purported assignment in violation of this Section shall be void. Responsible Fleet reserves the right to provide some or all of the goods and services offered hereunder (including but not limited to Support and Training) from locations, and/or through use of third party providers, located worldwide.
Waiver. The failure of either party to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by such party in writing.
Electronic Signature & Consent
By checking the agreement box and typing and/or drawing your name below, you are signing this Agreement electronically. You agree that your electronic signature is the legal equivalent of your manual, handwritten signature, and that it is a legally binding signature under the U.S. federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA). You represent and warrant that you are the named signer, that you are at least 18 years old, and that you are duly authorized to enter into and bind your company to this Agreement. You further consent to receive and transact in electronic records, and you acknowledge that you have been able to review this Agreement in full before signing. You may request a paper copy of this Agreement at any time.